Customer Success Manager – Insurance Technology
Remote U.K. base | £70,000–£80,000 basic + bonus scheme
Are you an experienced customer success, partnership or account management leader working in Insurance Technology who combines strong people management with a commercial mindset?
We’re partnering with an established insurance technology business to recruit a Customer Success Manager, taking ownership of retention, growth and customer relationships across its UK & Ireland portfolio.
This is an opportunity to lead an experienced team, build relationships with senior decision-makers and help shape how the business supports its customers.
The Role
- Lead, coach and develop Account Managers and Senior Relationship Managers, encouraging proactive account management.
- Drive customer retention, renewals and growth across the existing portfolio.
- Build trusted relationships at C-suite and board level, positioning the business as a long-term strategic partner.
- Take ownership of complex escalations, complaints and contractual issues, coordinating timely resolutions.
- Maintain clear oversight of account plans, customer health, pipeline, renewal forecasts and outstanding debt.
- Work closely with Product, Professional Services, Support and Finance to improve customer outcomes and feed insight into product development.
- Encourage effective use of AI tools, with appropriate human oversight, and participate in customer webinars, roadshows and user groups.
Key Requirements
- Proven experience leading a customer success, account management or relationship management team within Insurance
- Commercial or Personal Lines background sought, rather than Specialty
- A strong track record of customer retention, account growth and commercial performance.
- Confidence engaging with senior stakeholders and handling complex commercial and SaaS conversations.
- An organised, data-led approach to portfolio management, CRM accuracy and forecasting.
- A collaborative leadership style, with the ability to coach others and drive accountability.
- Experience within insurance technology or software supporting the insurance sector would be particularly valuable.