Customer Service Advisor
Farnham, Surrey
to £30,000 on experience
An excellent opportunity has arisen for a Customer Service Advisor to join a well-established commercial client based in central Farnham. This is a customer-focused role where you'll be responsible for providing exceptional service and support to customers with product enquiries. Acting as a key point of contact, you'll handle incoming calls, assist with customer queries, and ensure all related administration is completed accurately and efficiently. This role would ideally suit someone with previous customer service experience who enjoys building rapport with customers, has excellent attention to detail, and takes pride in delivering outstanding service.
Key Responsibilities
- Handling incoming calls and customer enquiries relating to travel insurance policies
- Providing a professional, friendly and efficient customer experience
- Supporting customers with policy-related questions and requests
- Accurately processing and maintaining customer records
- Completing associated administration and documentation to a high standard
- Liaising with colleagues to ensure customer needs are met effectively
- Maintaining excellent levels of accuracy and attention to detail at all times
Key Requirements
- This role may either suit an experienced candidate with previous customer service experience including handling telephone queries, or they may consider a new Graduate with some customer care gained via hospitality or retail.
- Min 5 GCSEs Grade A* - C ( 9-5) including Maths and English
- Excellent telephone manner and communication skills
- Strong attention to detail and organisational abilities
- A professional, warm nature and confident, customer-focused telephone manner
- Good administration and IT user skills
- Ability to work effectively in a busy environment and manage multiple enquiries
Benefits
- Salary to £30,000, depending on experience
- Supportive and friendly team environment
- Opportunities for ongoing development and real career progression
- Retail, gym and product discounts
- Company funded professional qualifications to develop your career
Recruitment Note: Due to the volume of applications received, only shortlisted candidates will be contacted. If you have not heard from us within 5 working days, please assume your application has been unsuccessful on this occasion.