A fantastic opportunity for a customer-focused and detail-oriented professional to join a busy, supportive team in a successful commercial business in the West Reading area. This is a varied and dynamic role, combining telephone and CRM work, complaint management, customer care, and process improvement. The role offers good progression opportunities.
Responsibilities
- Acknowledge, log, and manage customer complaints promptly and professionally
- Investigate issues by liaising with internal teams and reviewing relevant information
- Communicate clearly and empathetically with customers throughout the complaint process
- Provide fair and compliant resolutions in line with company and regulatory standards
- Escalate complex or high-risk complaints to the Team Leader as required
- Maintain accurate records and identify trends to improve customer experience
- Support training and knowledge sharing within the team
- Use Freshdesk to respond to customer complaints efficiently
Requirements
- Previous experience in a telephone-based customer support role
- Experience handling and resolving customer complaints
- Excellent written and verbal communication skills
- Strong attention to detail with CRM data and problem-solving ability
- Professional, empathetic, and customer-centric approach
- Organised and confident managing multiple cases simultaneously
- Bachelor’s degree or knowledge of GDPR data issues advantageous
If this sounds like the role for you, click ‘APPLY’ now!
Recruitment Note:
Due to high application volumes, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume your application was unsuccessful. We read every CV carefully and will contact you if another suitable role becomes available.